Globo International

The Challenge

Globo International is a company which is into Visa services of different countries specially EU Nation and also deals into different kind of visas and holiday packages.

Summary of challenges the company faced prior to doing business with your agency - The company wanted to get the detailed Information on visa and consular services application procedure, required documents about different kind of visa offered by different countries. Do you less resource and high outsourcing fees & higher employee salary band they we not able to find the information neither they were able to hire anyone.

The Solution

The have hired us and we used to basically do market research for them. We use to find the relevant information by calling the embassies and consular services personal, emailing them and also browsing the websites if required. We have advised him to hire group of tele calling representative who can call the respective tour and travel services for different packages available, discounts

We have efficiently understood the requirement and carefully and closely found the relevant details for them. We used to speak to the higher hierarchy in the visa and consular sections on various occasion and also used to surpass the hurdles like receptionist and others. The client was happy with the details we have received for them

The Result

Outline the key wins –The client was happy with the market resacrch work we have done for them and they have extended the contract and provided us some additional responsibility for appointment setting.