HOGO's Infrastructure is state of the art with modern computing and communication infrastructure. We have UPS backup for the power and our own generating power plant for any eventuality in the facilities. Our Internet and telecom technologies in the Bombay BPO center provide the perfect platform to provide the industry standard in customer service and support. We use some of the latest security technologies to ensure data integrity for our clients. In terms of Internet connectivity, HOGO presently has 1024 kbps connection at Bombay , India. Both are protected through Firewall (Checkpoint NG) and Intruder Detection Systems (Real Secure).
HOGO has a comprehensive Disaster Recover and Business Continuity Plan (BCP) in place. Every client engagement undergoes a Business Impact Analysis where critical business processes and technology processes are identified and relevant strategies are planned in detail.
Disaster recovery includes:
Technology
Data Storage / Redundancy
Telecom Links
Power
In the BCP, outages are classified appropriately along with escalation plans. Different levels of disasters are classified or termed in degree of Severity (SUV: 1, 2 and 3.) Mechanisms to protect vital records are put in place.
The HOGO also complies with Insurance requirements, Legal requirements and Audit requirements. All employees of HOGO are adequately trained with regard to the BCP policies and procedures and all the employees are tested and evaluated for their relevant skills. The BCP also undergoes regular review and a compliance audit.